Refund/Return Policy

ITEMS ON SALE ARE FINAL SALE AND MAY NOT BE RETURNED, EXCHANGED, OR REFUNDED. Only regular priced items may be returned/exchanged/refunded, unfortunately sale items will not qualify for a return/exchange/refund. Any undergarments are also ineligible for return/exchange/refund.

International Orders:

ALL INTERNATIONAL ORDERS PLACED OUTSIDE THE CONTIGUOUS UNITED STATES TEMS ARE FINAL SALE AND MAY NOT BE RETURNED, EXCHANGED, OR REFUNDED. All sizes are US sizes unless otherwise explicitly mentioned in the product listing.

In-Store Returns/Exchanges/Refunds:

Items purchased in store may only be exchanged within 7 days of purchase provided they are undamaged and unworn and have all original tags and packaging. A receipt is needed for any exchanges. No returns/refunds are accepted for in-store purchases. 

Online Returns/Exchanges/Refunds:

You may only apply for a return/refund within 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a return, exchange or refund. Only purchases made from our website or store may be eligible for a return/exchange/refund. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. All customers will be responsible for all return/exchange/refund costs. A 5% restocking fee may be charged when applicable. Please have your return/exchange/refund package shipping sent with verifiable tracking (we will not be liable for any lost/stolen packages). Return packages must be sent out within 3 days of when a return is approved.

Several types of goods are exempt from being returned/exchanged/refunded. Perishable goods such as accessories, hats, sunglasses, swimwear, footwear, or undergarments can not be returned/exchanged.

Additional non-returnable items: Gift Cards

To complete your return we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted or maybe be denied: Any item not in its original condition, damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery.

If a wrong item was sent by mistake, you will be required to provide proof such as photos or a video. For missing items you must provide proof of incomplete items in the delivered package to be eligible for a return/refund. Photos are not acceptable evidence. Only a video of unpacking the items from the sealed package and showing that the item was not included in the closed container will be acceptable proof.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping fees are not eligible for a refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.

Late or missing refunds:

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted to your account. Next contact your bank. Unfortunately, there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@gravitynyc.co.

Exchanges:

We will only replace or exchange items if they are defective or damaged due to an error on our part, or you were shipped the wrong item/size by mistake.

Submit a return request:

Click the profile icon in the store's navigation, or click this link and then request a return.

1. Log in to your account:
1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter the six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved then you will receive an email with instructions on how to ship the item back. After the product is returned and inspected, you will receive your refund.