Sale items:

ITEMS ON SALE ARE FINAL SALE. Only regular priced items may be refunded, unfortunately sale items will not qualify for a return/exchange. Any undergarments are also ineligible for return/exchange.

Returns:

You may only apply for a return/refund within 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Only purchases made from our website or store may be eligible for a return/refund. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. All customers will be responsible for all return/exchange cost. A 5% restocking fee may be charged when applicable. Please have your return/exchange shipping sent with verifiable tracking (we will no be liable for any lost/stolen packages). 

Several types of goods are exempt from being returned/exchanged. Perishable goods such as accessories, hats, sunglasses, swimwear, footwear, or undergarments can not be returned/exchanged.

Additional non-returnable items: Gift Cards

To complete your return we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted or maybe be denied: Any item not in its original condition, damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery.

If a wrong item was sent by mistake, you will be required to provide proof such as photos or a video. For missing items you must provide proof of incomplete items in the delivered package to be eligible for a return/refund. Photos are not acceptable in. Only a video of unpacking the items from the sealed package and showing that the item was not included in the closed container will be acceptable proof.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping fees are not eligible for a refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds:

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted to your account. Next contact your bank. Unfortunately, there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@gravitynyc.co.

Exchanges:

We will only replace items if they are defective or damaged in our error, or you received the wrong item/size sent in error.

CLICK HERE TO REQUEST A RETURN/EXCHANGE