Our Policy lasts 14 days. If 14 days have gone by since
your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return your item must be unused and in the same
condition that you received it. It must also be in the original
packaging. All customers will be responsible for all return/exchange cost. Please have your return/exchange shipping sent with verifiable tracking (we will no be liable for any lost/stolen packages)
Several types of goods are exempt from being returned/exchanged.
Perishable goods such as accessories, hats, sunglasses,
swimwear, footwear, or undergarments can not be returned/exchanged.
Additional non-returnable items: Gift Cards
To complete your return we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted or maybe be denied: Any item not in its original condition, damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If
you are approved, then your refund will be processed, and a credit
will automatically be applied to your credit card or original method of
payment, within 5-10 business days.
Late or missing refunds:
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted to your account. Next contact your bank. Unfortunately, there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at Shopgravitynyc@gmail.com .
Only regular priced items may be refunded, unfortunately
sale items will not qualify for a return/exchange.
We will only replace items if they are defective or damaged in our error, or you received the wrong item/size sent in error.