FAQ

Payments:

You can complete your purchase securely via PayPal and rest assure your details are safe with us as we take the privacy and security of our customers very seriously. 

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Shipping (USA, INTERNATIONAL):

Standard Shipping: Orders placed using this service will usually arrive within 3-7 business days with a trackable service (excludes weekends, public holidays and federal holidays). We offer FREE (USA) shipping on all orders exceeding over $100.

If you would like to have your items over nighted, please contact us via email (info@GravityNYC.co) we will gladly set those arrangements for your convenience (buyer will be responsible for all additional fees).

Where's my Refund?

Please allow 6-14 Days for all refunds to be completely processed via PayPal. A Refund will be issued only if an item has been declared out of stock or has been lost during shipping.

 

** Authenticity Guarantee **
All of the products we sell is guaranteed to be authentic. When you buy from Gravity NYC, you know that you are buying authentic products.

All of our items originate from registered factories or wholesaler with invoices of authenticity from the respective manufacturer. All of our items come with original packaging and authenticity tags from the manufacturers. So WE GUARANTEE THE AUTHENTICITY OF ALL OUR PRODUCTS 100%.

Gravity NYC promise to provide you with the highest quality authentic Korean products at a reasonable prices.