FAQ's

Do you have a physical store location?

We have a physical retail location located at 3762 East Tremont Ave, Bronx, NY, 10465. We offer an option for pickup of online orders in-store at checkout. We are open 7 days a week. Our full working hours are available on our website. Our store contact number is 718-828-4797. You may also email any questions or concerns to info@gravitynyc.co

How long will it take to receive my order?

We strive to ship within 5-7 business days. The tracking information will be sent to the email provided. Free shipping is available on orders over $250. The delivery address cannot be changed after placing an order. Processed orders cannot be cancelled. Any shipping fees are not eligible for a refund. You may read the full policy on our website.

What is your return policy?

Our return policy allows for returns within 30 days of placing an order. The item must be unused and in its original packaging. Items on sale are not eligible for a return/refund.  Return shipping is the buyer's responsibility. Return requests must be submitted through the link on the return policy page. You may read the full policy on our website.

How long till I get my refund?

All returns are inspected upon being received to check return eligibility. If the return is approved then you will be notified via email once your refund has been issued. Once your refund is processed, a credit will automatically be applied to your original payment method which should be processed within 3-7 business days depending on your bank. 

Are your products authentic?  

Yes, all our products at Gravity NYC are 100% authentic and genuine and purchased directly from the original manufacturers. We pride ourselves on offering legitimate brands and high-quality apparel and accessories. You can shop with confidence knowing that you are purchasing authentic items.