FAQ's

Payments:

You can complete your purchase securely via PayPal, additionally we accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, Sezzle, & Afterpay. You can rest assured that your details are safe with us as we take the privacy and security of our customers very seriously. Orders are evaluated by automatic fraud detection services. If your order is deemed fraudulent or high risk, payment may be voided and all funds will be released back to the original payment method and should reflect back in 3-5 business days to the original payment method.

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Shipping (USA, INTERNATIONAL):

Standard Shipping: All orders are shipped within 1-3 business days (excluding holidays) once payment has cleared.

Orders placed using this service will usually arrive within 3-7 business days with a trackable service (excludes weekends, public holidays and federal holidays). We offer free shipping in the contiguous United States on all orders over $250.

International orders can take 5-21 business days to arrive after your order has been shipped.

We do not under any circumstances deliver to a PO Box. All orders that are placed for PO Box shipping will be canceled. 

If you would like to have your items overnighted we will gladly make those arrangements for your convenience (buyer will be responsible for all additional fees associated for the service).

What happens if a package gets lost/stolen in the mail?

Please make sure your shipping address is correct before placing your order, items are ONLY sent to the PayPal shipping address entered during checkout. We are not responsible for any package once it has been handed to the delivery carrier, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. If a shipment is returned to us, we will not refund the original shipping or cover the return shipping cost. We are not responsible for lost, stolen, or damaged shipments. If your package is returned to us because of an incorrect address provided, you are responsible for contacting us with the correct address to have the order reshipped, an additional shipping cost will apply. 

Do I need to pay for duty/tax fees?

We are not responsible for any duty or customs fees you may incur or for delays because of customs. We cannot change the value of a product shipped, and have no way of knowing if you will incur any additional customs fees or not. By completing your order, you agree to all terms & policies.

Where's my Refund?

Please allow 3-5 business days for all refunds to be completely processed from the date they were issued.

 ** Authenticity Guarantee **
All of the products we sell is guaranteed to be authentic. When you buy from Gravity NYC, you know that you are buying authentic products.

All of our items originate from registered factories or wholesalers with invoices of authenticity from the respective manufacturers. All of our items come with the original packaging and authenticity tags from the manufacturers. WE GUARANTEE THE AUTHENTICITY OF ALL OUR PRODUCTS 100%.