Do you have a physical store location?
We have a physical retail location located at 3762 East Tremont Ave, Bronx, NY, 10465. We offer worldwide shipping. We also offer an option for pickup of online orders in-store at checkout. We are open 7 days a week. Our full working hours are available on our website.
How can I get information regarding products or help with an issue with an order?
If you have any questions or concerns regarding our website our physical store or the products sold therein or if you need help with an order, you may contact our store at 718-828-4797, use the chat feature on our website or email us at info@gravitynyc.co and a team member will do their best to assist you. We encourage you to ask us about any problems you may have before escalating your issue.
How long will it take to receive my order?
We strive to ship within 5-7 business days. The tracking information will be sent to the email provided. Free shipping is available on orders over $250. The delivery address cannot be changed after placing an order. Processed orders cannot be cancelled. Any shipping fees are not eligible for a refund. You may read the full policy on our website.
What is your return policy?
Our return policy allows for returns within 14 days of an order being delivered. The item must be unused and in its original packaging. Items on sale are not eligible for a return/exchange/refund. Return shipping is the buyer's responsibility. Return requests for eligible items must be submitted through the link on the return policy page. You may read the full policy on our website.
How long till I get my refund?
All returns are inspected upon being received to check return eligibility. If the return is approved then you will be notified via email once your refund has been issued. Once your refund is processed, a credit will automatically be applied to your original payment method which should be processed within 3-7 business days depending on your bank.
Are your products authentic?
Yes, all our products at Gravity NYC are 100% authentic and genuine and purchased directly from the original manufacturers. We pride ourselves on offering legitimate brands and high-quality apparel and accessories. You can shop with confidence knowing that you are purchasing authentic items.
